INNCOM e7 thermostat support in Canada

The INNCOM e7 is the brain of the guestroom, not just a temperature dial — it switches the HVAC, watches the door and occupancy, and ties into the property's energy management. When it acts up, the complaint usually lands on your engineering team first. We support the e7 and battery-powered e7w across Canada, remotely and on-site.

What we resolve

Rooms offline in INNcontrol — triaged across the thermostat, its RF identity, the room gateway, and the floor network, because the fix is different at each link.
"The thermostat won't hold the setpoint" — usually occupancy setback doing its job; we confirm the door and motion inputs are healthy and tune the timeouts to the property.
PIR / motion-sensor complaints — a correctly configured room shouldn't set back on a sleeping guest; when it does, that's a real defect we fix.
Comfort complaints and false readings — often placement or a mechanical changeover issue the thermostat gets blamed for.
Pairing, replacement, and RF health — commissioning swapped units correctly so they don't cross-talk with the room next door.

Remote-first, on-site when it counts

Many e7 issues resolve against your INNcontrol without a truck roll — and when hardware is genuinely at fault, our technician arrives already knowing which part is in the bag. Parts are quoted before they ship, with compatibility verified against your system.

e7 rooms misbehaving?

Start with our field guide, or get a trained INNCOM technician on it.

Book a site assessment Read the e7 field guide →

Frequently asked

Why does my INNCOM room show offline?: The server can't reach the room's gateway; the thermostat usually still controls the room locally. Check thermostat power, room addressing, the gateway device, and the floor's edge router — in that order.
Why won't the e7 hold the temperature the guest set?: Occupancy setback relaxes the setpoint when the room reads unoccupied. If it happens with a guest present, the door switch or motion sensor needs service.
Can the e7 motion sensor be turned off?: Occupancy behaviour is configurable, and a per-room VIP mode can bypass setbacks temporarily. We tune the logic rather than defeat the energy program.
Who services INNCOM e7 thermostats in Canada?: Howe Sound Solutions — trained INNCOM technicians, Canada-wide, with quote-first parts sourcing.